Terms & Conditions

A . To Book and Pay:

To book a treatment, please call the centre on the land line 020 3417 6108 or come in and see us. If you have a preference for a male or a female massage therapist, please let us know at time of booking. We look forward to seeing you.

We take Cash or Cheque or Debit / Credit Card (not American Express) at the centre. We can also take payment over the phone for those who want to pay for someone else, as well as for purchasing vouchers.

To secure your first booking, a full payment may be required at time of booking, so please have your card to hand. We may also ask for full payment for Sunday or Bank Holiday bookings.

B . Pricing and availability

We take great care to ensure that prices are accurate, although all prices are subject to change prior to the agreement between us being formed. It is always possible that, despite our reasonable efforts, some of the Vouchers and/or Products on our site may be incorrectly priced. If we discover an error in the price of the Vouchers and/or Products you have purchased or ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process. We will treat the order as cancelled and notify you in writing.

C . Vouchers

Vouchers are available as monetary vouchers from £5 upwards. Vouchers are only valid for a limited time, 6 months and the Voucher must be used by then to either purchase Products or Treatments. It is your responsibility to check your Voucher to find out when to use it by.

You can extend a voucher for one additional month, should it be required, by calling our centre. This must be done within the month of the expiry date on the Gift Voucher. Gift Vouchers can only be extended once.

Vouchers which are not extended within the month of their expiry date will become unredeemable after the expiry date stamped on the voucher, unless there is special permission by Head Office eg. if a person has been unwell or had a bereavement or along those lines. You need to email a request to Head Office – mail@therapy4life.net . If it’s out of date by more than a month and up to 6 months, then please state the voucher no and reasons why it has not been used within the given time. Head Office might extend the voucher out of goodwill depending on the circumstances, but there is an additional admin fee of 25% of the value of the voucher and a set date to use the voucher in (ie : if the voucher is £60, then they need to pay an extra £15 to use it).

All MBTC Voucher packages need to be pre-booked. When making a booking with a Voucher, if you book additional treatments outside of the scope of your relevant Voucher a valid credit card number may be taken to secure the reservation. You can of course pay the remaining amount by cash or card when you have the treatment.

If you wish to use Voucher you must provide details of the Voucher to be redeemed at the time of booking and take the Voucher with you to redeem at the Centre.

D . License to use website

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern MBTC relationship with you in relation to this website.

The company can be referred to as MBTC or MindBody Therapy, whose Company details are: MindBody Therapy Ltd. Registered Office 120 Stanstead Road, Forest Hill, London. SE23 1BX. Registered number 07462644. Registered in England and Wales.

Unless otherwise stated, MindBody Therapy and/or its licensors own the intellectual property rights in the website and material on the website, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

• republish material from this website (including republication on another website);
• sell, rent or sub-license material from the website;
• reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose including but not limited to design, layout, appearance

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Any links are provided for your convenience to provide further information. They do not signify that we endorse the company or website(s). We have no responsibility for the content of the linked company or website(s).

E .If you have a complaint

We like to know that all clients & partners we work with are satisfied with our service and encourage automatic constructive feedback and praise (!) on all our services in the centre as soon as they have been completed (this is easier to do if you leave your email with us). Any complaints will be fairly considered and dealt with, in a timely manner and then used as a basis for further improvement where appropriate. Please in the first instance, talk to the therapist during or after treatment so that the treatment can be adjusted as necessary straight away.

If still not satisfied, please ask for the manager or senior person afterwards so that it can be resolved at the time or ask for a form you may complete.

If any issues are not apparent until after the treatment, please email the centre explaining the situation in order for it to be looked into and resolved as soon as possible. All complaints to be sent in within 7 days of treatment/service and we will endeavour to respond within 14 days.

F . Personal items

MindBody Therapy cannot be held responsible for any loss, damage or theft of items or valuables left thoughout the centre while you are here or after you have left. We will of course try to contact you if we know whose item has been left but it is your responsibility to arrange to pick it up within 24 hours where possible. Thank you.

G . Bookings & Cancellation Policy

We understand that schedules can change and are sometimes unavoidable, therefore we request a minimum of 24 hours notice to cancel or reschedule a booking.  Appointments cancelled within 24 hours and your deposit will be retained, or a 20% charge of the treatment incurred.

On the day cancellation, or a ‘No Show’ and we reserve the right to charge up to the full amount for your treatment.

Please call the centre directly on 020 3417 6108 to speak to someone or leave a voice mail.  Please DO NOT reply to a confirmation EMAIL or text as they are sent from an unmonitored mailbox. Any queries please email mindbodydesk@gmail.com which is manned during office hours. We take our therapists time seriously, so we hope you understand.

H . MindBody Therapy Centre treatments

There are some contraindications to some treatments and facilities and the Centre treatments are carried out subject to the completion of our Assessment sheet. If you have any special requirements that we should take into account when you visit us, for example but not limited to heart conditions, high/low blood pressure, circulatory disorders, epilepsy arthritis/rheumatism, diabetes, allergies or if you are pregnant, you should advise our reception at the time of booking and/or when completing the assessment sheet. In addition, you should seek the advice of your doctor before undertaking the treatment or attending the facilities. The Centre are unable to give medical opinions on any medical conditions.

If you do not let us know of any special requirements at the time of booking we cannot guarantee that we will be able to fully accommodate your requirements at the time of your visit. If any treat if found unsuitable we will recommend an alternative where possible, subject to availability.

During the first 12 weeks of pregnancy we may advise no full body massage and we do not recommend you use the Infrared Sauna during pregnancy. After 38 weeks of pregnancy, reflexology and massage may be possible. If unsure please ask your doctor beforehand. If you ignore the advice of the Centre regarding the above you do so at your own risk.

If you do not let us know of any special requirements at the time of your booking we cannot guarantee that we will be able to fully accommodate your requirements at the time of your visit. If any treatment is found unsuitable we will recommend an alternative where possible, subject to availability.

I . Health insurance plans

All our therapists are qualified and insured in their particular field of expertise.

However, some health insurance plans require a further membership of CNHC which is not compulsory for therapists. We have therapists who are members, so if you wish to claim back on your insurance, please let us know in advance so we can place you with the right therapist for the purpose of your receipt. Please note that all receipts (apart from small slips), will require your email so we can process and approve it before sending it out to you via email within a week of notification.

Type of insurance plans covered for sports/remedial massage:

Health Shield and Westfield Health and similar work schemes, such as London Transport scheme, Council schemes (BUPA still considering)

Other treatments such as Acupuncture (BAcC or/and HCPC) & Podiatry/Chiropody (HCPC):

BUPA and Simply Health

PS. HCPC usually covers Podiatrists; Acupuncturists; Physiotherapists and Osteopaths (who can also usually work in hospitals). Please call to see if we have any of these therapists available at the time.

J . Delivery

Standard delivery for any vouchers posted, will be via royal mail and we aim to post within 1-3 working days from the date of your order. If we are unable to meet the estimated delivery date because of an event outside our control (including but not limited to strikes, floods, natural disasters, terrorist attacks and failure of public or private telecommunications networks) we are not to be held liable.

Delivery will we completed when we deliver the Vouchers and/or products to the address you gave to use. The products and/or Vouchers will be your responsibility from completion of delivery.

No international delivery

Unfortunately, we do not deliver to addresses or accept orders from consumers whose address is outside the UK, however you can receive a voucher via email. You can pay for products and/or Vouchers using a debit or credit card via the telephone or via paypal using mail@therapy4life.net email address and letting us know payment has been made.

All credit and debit card payments will be subject to validation checks and authorisation by the card issuer. Payments will be debited to your account before dispatch of your purchase.

If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

K . Privacy Policy

Introduction

The following privacy notice outlines how MindBody Therapy collects, uses, protects and transfers your personal data.

The data protection officer/data owner for the organisation is Karen Burke. You can contact the data protection officer/data owner by sending an email to mail@therapy4life.net or writing to 120 Stanstead Road, Forest Hill, United Kingdom(Mainland), SE23 1BX.

Personal data collected

The personal data that we collect is:

• Name
• Home address
• Email Address
• Date of birth
• Phone number
• Health information

Purpose and Legal Basis for Processing Your Data

MindBody Therapy take your privacy seriously and we will never sell or rent your personal data to any third-party. Sharing of your data and direct marketing activities are only carried out with your express consent, which you are free to withdraw at any time.

We need to obtain and process your personal data to provide you with our products, services and treatments and to fulfil our business and legal obligations. We will never collect any personal information from you that we do not need or retain any data that is no longer necessary for the purposes specified in this notice.

Where we request sensitive personal data from you (i.e. health or medical data), the reason(s) for the request will be clearly given along with the purposes of the processing. Explicit consent through a signature will always be required for us to obtain and process your health information.

To read the whole privacy policy please click PRIVACY POLICY