A . To Book and Pay:
To book a treatment, please call the centre on the land line 020 3417 6108 or come in and see us. If you have a preference for a male or a female massage therapist, please let us know at time of booking. We look forward to seeing you.
We take Cash or Cheque or Debit / Credit Card (not American Express) at the centre. We can also take payment over the phone for those who want to pay for someone else, as well as for purchasing vouchers.
To secure your first booking, a full payment may be required at time of booking, so please have your card to hand. We may also ask for full payment for Sunday or Bank Holiday bookings.
B . Pricing and availability
We take great care to ensure that prices are accurate, although all prices are subject to change prior to the agreement between us being formed. It is always possible that, despite our reasonable efforts, some of the Vouchers and/or Products on our site may be incorrectly priced. If we discover an error in the price of the Vouchers and/or Products you have purchased or ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process. We will treat the order as cancelled and notify you in writing.
C . Vouchers
Vouchers are available as monetary vouchers from £5 upwards. Vouchers are only valid for a limited time, 6 months and the Voucher must be used by then to either purchase Products or Treatments. It is your responsibility to check your Voucher to find out when to use it by.
You can extend a voucher for one additional month, should it be required, by calling our centre. This must be done within the month of the expiry date on the Gift Voucher. Gift Vouchers can only be extended once.
Vouchers which are not extended within the month of their expiry date will become unredeemable after the expiry date stamped on the voucher, unless there is special permission by Head Office eg. if a person has been unwell or had a bereavement or along those lines. You need to email a request to Head Office – firstname.lastname@example.org . If it’s out of date by more than a month and up to 6 months, then please state the voucher no and reasons why it has not been used within the given time. Head Office might extend the voucher out of goodwill depending on the circumstances, but there is an additional admin fee of 20% of the value of the voucher and a set date to use the voucher in (ie : if the voucher is £60, then they need to pay an extra £12 to use it).
All MBTC Voucher packages need to be pre-booked. When making a booking with a Voucher, if you book additional treatments outside of the scope of your relevant Voucher a valid credit card number may be taken to secure the reservation. You can of course pay the remaining amount by cash or card when you have the treatment.
If you wish to use Voucher you must provide details of the Voucher to be redeemed at the time of booking and take the Voucher with you to redeem at the Centre.
D . License to use website
The company can be referred to as MBTC or MindBody Therapy, whose Company details are: MindBody Therapy Ltd. Registered Office 120 Stanstead Road, Forest Hill, London. SE23 1BX. Registered number 07462644. Registered in England and Wales.
Unless otherwise stated, MindBody Therapy and/or its licensors own the intellectual property rights in the website and material on the website, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
- republish material from this website (including republication on another website);
- sell, rent or sub-license material from the website;
- reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose including but not limited to design, layout, appearance
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Any links are provided for your convenience to provide further information. They do not signify that we endorse the company or website(s). We have no responsibility for the content of the linked company or website(s).
E .If you have a complaint
We like to know that all clients & partners we work with are satisfied with our service and encourage automatic constructive feedback and praise (!) on all our services in the centre as soon as they have been completed (this is easier to do if you leave your email with us). Any complaints will be fairly considered and dealt with, in a timely manner and then used as a basis for further improvement where appropriate. Please in the first instance, talk to the therapist during or after treatment so that the treatment can be adjusted as necessary straight away.
If still not satisfied, please ask for the manager or senior person afterwards so that it can be resolved at the time or ask for a form you may complete.
If any issues are not apparent until after the treatment, please email the centre explaining the situation in order for it to be looked into and resolved as soon as possible. All complaints to be sent in within 7 days of treatment/service and we will endeavour to respond within 14 days.
F . Personal items
MindBody Therapy cannot be held responsible for any loss, damage or theft of items or valuables left thoughout the centre while you are here or after you have left. We will of course try to contact you if we know whose item has been left but it is your responsibility to arrange to pick it up within 24 hours where possible. Thank you.